General terms
GENERAL TERMS AND CONDITIONS OF THE ONLINE SHOP
WWW.AMUSEA.EU
I. SUBJECT
Art. 1. This Document constitutes and governs the terms and conditions or
terms of use of AMUSEA.EU, hereinafter referred to as the PROVIDER,
including the conclusion of a contract of sale with a merchant of this
e-shop, hereinafter referred to as USERS.
II. DETAILS OF THE SUPPLIER
Art. 2. (1) Information pursuant to the E-Commerce Act and the
Consumer Protection Act:
1. Name of the Supplier;
2. 2. 2.
Sofia, Bulgaria, Vazrazhdane Blvd. Akad. Ivan Ev. Ivan Geshov № 2 E, building 1, office 202B;
3. Address for exercising the activity and address for addressing complaints from
Users. Sofia 1379, Vazrazhdane District, 1379, Sofia 1379, Vazrazhdane Blvd. Akad.
Ivan Ev. 1, office 202B;
4. Correspondence data for parcels, letters and parcels. Bulgaria,
Econt office, Mladost 2, bl.205B, telephone 0897 907 090, e-mail:
sales@amusea.eu , website: www.amusea.eu
(2) Supervisory bodies:
1. 1. 1. "Prof. Tsvetan
(02) 940 20 46, fax: (02) 940 36 40, Website: www.cpdp.bg
2. Consumer Protection Commission, address. 4A,
Tel.: 02 / 980 25 24, fax: 02 / 988 42 18, hotline: 0700 111 22,
Website: www.kzp.bg
(3) Data Controller:
"YouBe COMPANY Ltd. is a company that processes personal data in Regulation (EU) 2016/679 and the Personal Data Protection Act. About for more information on how and under what conditions we process personal data, please read our Privacy Policy, which is available here .
III. PLATFORM FEATURES
Art. 3. Amusea is an e-commerce platform available at Internet http://www.amusea.eu, through which Users have the possibility to
enter into contracts for the purchase, sale and delivery of the products offered by
Provider's goods on the Platform, including the following:
1. 1. to register and create an account for viewing the
Provider's e-shop and use the additional
information services;
2. To view the goods, their characteristics, prices and conditions for
delivery;
3. To conclude with the Supplier contracts for the purchase and delivery of
the goods offered on the Amusea platform;
4. To receive information about new goods offered by the Supplier in the
Amusea platform;
5. To make electronic statements in connection with the conclusion or
the execution of contracts with the Supplier on the Amusea platform by
the interface of the Amusea website accessible on the Internet;
6. To be notified of the rights arising from the law, primarily through
the interface of the Amusea platform on the Internet;
7. To exercise their right of withdrawal, where applicable, under the
consumer protection.
Art. 4. The Supplier on the Amusea Platform shall arrange the delivery of the Goods and
guarantees the rights of the Users provided for by law, within the
good faith, accepted practice, consumer or commercial
law, criteria and conditions.
Art. 5. (1) Users shall conclude with the Supplier on the Amusea platform a contract
for the purchase and sale of the goods, at http://www.amusea.eu . The contract shall be
concluded in Bulgarian and stored in the Supplier's database in
platform.
(2) By virtue of the purchase contract concluded with the Users
of goods, the Supplier on the Amusea platform undertakes to organise
the delivery and transfer of ownership to the User of the specified
the goods specified by the User via the interface on the Platform. Users are entitled to
correct errors in the input of information no later than the request of
the statement of conclusion of the contract with the Supplier on the Amusea platform.
(3) Users shall pay the Supplier on the Amusea platform
remuneration for the delivered goods, according to the conditions set out in the
the platform and these terms and conditions. The remuneration shall amount to
the price advertised on the Amusea platform.
Art. 6. (1) The User and the Supplier on the Amusea platform agree that
all statements between them in connection with the conclusion and execution of the purchase contract may be made electronically and by electronic statements within the meaning of the Electronic Document and electronic signature and Article 11 of the Electronic Commerce Act.
(2) Electronic statements made by the User of the
website are made by the persons indicated in the data provided by the User
when registering, if the User has entered the relevant name and
password.
IV. REGISTRATION TO USE THE PLATEFORM
Art. 7. (1) In order to use Amusea to conclude purchase contracts
of goods, the User shall enter a username and password of his choice for
remote access or to authenticate himself through his Facebook account or
Google, whereby he is deemed to have accepted these terms and conditions.
(2) The remote access name and password shall be determined by the User, by
performing an online registration on the Provider's website on the platform
Amusea, in accordance with the procedure set out therein.(3) By filling in your details in the shopping cart and clicking the
"Order/Buy", the User declares that he/she is aware of these terms and conditions,
agrees to their contents and unconditionally undertakes to comply with them.
(4) The Supplier confirms the order made by the User by electronic
e-mail. The User's account is created and the following shall arise between the User and the Supplier
contractual relationship.
(5) Upon registration or ordering, the User undertakes to
to provide correct and up-to-date data. The User undertakes to change
promptly update the data specified in the registration or order
its.
V. TECHNICAL STEPS
FOR THE CONCLUSION OF A PURCHASE CONTRACT
(1) Users shall primarily use the interface of the
Supplier on the Amusea platform to conclude purchase contracts.
sale of the goods offered by the Supplier on the platform.
(2) In the case of ordering goods without registration by the
User, the latter accepts these terms and conditions expressly, and in the event that it is not
has done so on the Internet platform, the User shall be deemed to have read
these terms and conditions and has accepted them. The User shall also be deemed to have accepted
these terms and conditions by accepting delivery of the goods.
Art. 9. The Users shall conclude the contract for the purchase and sale of the goods in
Amusea platform according to the following procedure:
(1) Login to the ordering system on the Amusea platform;
(2) Selecting one or more of the Provider's offerings on the Platform
Amusea goods and adding them to a list of goods for purchase.
(3) Providing the necessary data for the User's individualisation
as a party to the contract;
(4) Provision of data for making the delivery;
(5) Selecting the method and time of payment of the price;
(6) Confirmation of the order.
VI. CONTENT OF THE CONTRACT
Art. 10. (1) The Supplier and the Users shall conclude separate purchase contracts
sale of the goods requested by the Users, notwithstanding that they are selected by one
electronic statement and from a single list of goods to be purchased.
(2) The supplier may arrange jointly and simultaneously for the supply of
the delivery of the goods ordered by the separate purchase contracts.
(3) The rights of the Users in relation to the goods delivered shall be exercised
separately for each purchase contract. The exercise of rights in
in relation to delivered goods shall not affect or have effect in relation to contracts
to the purchase of other goods. In the event that the User has the capacity
as a consumer within the meaning of the Consumer Protection Act, the exercise of
of the right of withdrawal from the contract for the purchase and sale of certain goods does not
affect the purchase contracts for the other goods delivered to
the consumer.
Art. 11. In exercising the rights under the contract of sale
The user shall be obliged to indicate the contract and the goods accurately and unambiguously,
in respect of which he exercises the rights.
Art. 12. The User may pay the price for the individual purchase contracts.
sale at once when placing the order for the goods or at their
delivery.
VII. SPECIAL PROVISIONS APPLICABLE TO PERSONS,
WHO ARE CONSUMERS WITHIN THE MEANING OF
CONSUMER PROTECTION LAW
Art. 13. The rules of this Section VII of these General Terms and Conditions shall apply
only to Users for whom, according to the data provided for conclusion
of the purchase contract or upon registration with Amusea, may be
can be inferred that they are Users within the meaning of the
Consumer Protection Act, the E-Commerce Act and/or Directive 2011/83/EC
of the European Parliament and of the Council of 25 October 2011.
Art. 14. (1) The main characteristics of the goods offered by the Supplier in
Amusea platform are defined in the profile of each good on the platform.
(2) The price of the goods including all taxes and fees shall be determined by
Supplier on the Amusea Platform in the profile of each Good on the Platform.
(3) The value of postage or shipping costs not included in the price
of the goods shall be determined by the Supplier on the Amusea platform or the relevant
postal operator/courier selected by the Users and shall be provided as
information to the Users when selecting the goods for the conclusion of the contract
purchase contract;
(4) The methods of payment, delivery and performance of the contract shall be defined in
these General Terms and Conditions and the information provided to the User
through the mechanisms in the Amusea platform.
(5) The information provided to Users under this Article is up-to-date as of
the moment of its visualization in the Amusea platform, before the conclusion of the
the purchase contract.
(6) The Users agree that all information required by the
information may be provided through the interface of the
Amusea platform or by e-mail.
Art. 15. (1) The user agrees that the provider on the Amusea platform
is entitled to accept advance payment for contracts concluded with the User
for the purchase and delivery of goods.
(2) The User independently chooses whether to pay the Supplier in
Amusea platform the price for delivery of the goods before or at the time of
their delivery.
(3) If the value of the User's order is equivalent or
exceeds BGN 10 000, payment shall be made only by transfer or deposit by
Supplier's payment account.
Art. 16. (1) The user shall be entitled, without compensation or penalty and
without giving any reason, to withdraw from the concluded contract within 14 days,
starting from the date of acceptance of the goods by the Supplier, using the single form
withdrawal form available on the Supplier's website on the Amusea platform and
in Appendix 1 to these General Terms and Conditions. Information on the exercise of
the right of withdrawal is available on Amusea and in Annex No. 2 to these general
terms and conditions.
(2) To exercise your right of withdrawal, you must notify us of your wish to
to withdraw from the purchased goods, and provide us with a
order, your name, address, telephone number and e-mail address. Your choice
you can notify us of your wish to cancel the contract by:
1. Completing the withdrawal form on our website:
and sending it to the following email address: sales@amusea.eu, and if
you use this option, we will immediately send you (e.g. by
e-mail) a message confirming receipt of the cancellation;
2. by other means, including by letter sent to us by post, fax
or email, etc.
To meet the withdrawal deadline, it is sufficient to send the message
on exercising your right of withdrawal before the expiry of the withdrawal period
of the contract.
(3) You are only liable for any reduction in the value of the goods due to
handling other than that necessary to establish their
nature, characteristics and proper functioning.
(4) For the avoidance of any doubt, to uphold the right of withdrawal,
it is necessary, in addition to the other legal requirements for the right of withdrawal, that
the following requirements cumulatively:
1. the goods must be free from all traces of their use under
(a) no signs of the intended use;
2. the goods must be in a merchantable condition that allows the goods to be
2. the goods must be capable of being offered for resale without having to be offered for
a lower price than the original sale;
3. the consumer must return the product in its original, fully preserved
packaging.
(5) The right of withdrawal under par. 1 shall not apply in the following cases:
1. for the delivery of goods made to the consumer's order or in accordance with
individual requirements, such as, but not limited to
a size different from that indicated in the presentation of the product, composition
other than that specified and/or other;
2. for the supply of goods which, by their nature, may deteriorate
quality or have a short shelf life;
3. for the delivery of sealed goods which have been unsealed after delivery and
cannot be returned for reasons of hygiene or
protection of health;
4. for the delivery of goods which, having been delivered and due to
their nature have become mixed with other goods, from which they cannot be
separated;
(6) Where the supplier on the Amusea platform has not fulfilled his obligations to
providing information as defined in the Consumer Protection Act,
the consumer has the right to withdraw from the concluded contract within one
year and 14 days from the date of receipt of the goods. Where
the information is provided to the consumer within the withdrawal period,
the withdrawal period shall start from the date on which the information was provided. The consumer has the right
make the withdrawal statement under this Article directly to the Supplier by
the single withdrawal form available on the Supplier's website at
Amusea platform at Annex No. 1 to these General Terms and Conditions.
(6) Where the User has exercised his right of withdrawal from the contract by
distance or off-premises contract, the Supplier shall refund
all sums received from the consumer, except delivery costs, without
undue delay and not later than 14 days from the date on which the
notified of the consumer's decision to withdraw from the contract. The supplier
refund the sums received using the same means of payment,
used by the consumer in the original transaction, unless
the consumer has expressly agreed to the use of another means of payment
and provided that there is no cost to the consumer. All
transport and other costs of returning the goods shall be borne entirely by the
Consumer. Until the goods have been returned by the
User to the Supplier, the risk of accidental loss or damage
shall be borne entirely by the User.
(7) Upon exercise of the right of withdrawal, the costs of returning the delivered
goods shall be deducted from the amounts to be refunded under paragraph 6, except in the cases of,
where the consumer arranges for the return of the goods himself and at his own expense.
The supplier shall not be obliged to reimburse the additional costs of
delivery of the goods.
(8) The User undertakes to store the data received from the Provider in
platform and to ensure the preservation of their quality and safety
during the period referred to in par. 1.
(9) The User may exercise his right to withdraw from the contract with the Supplier
by giving written notice to the Supplier using the standard form for
withdrawal from the contract, available at www.amusea.eu on the Amusea platform and in the
Annex No. 1 to these General Terms and Conditions.
(10) Upon exercise of the right of withdrawal by the consumer, the latter is
must send the goods to the following return address: Sofia office of Econt,
205B.
(11) Irrespective of the above hypotheses, the User shall be obliged to return
the goods in a merchantable condition for subsequent sale, unless
the unpacking of the goods leads to an obvious violation of the commercial appearance of the
of the goods, such as but not limited to a breakable box, airtight packaging, etc.
similar cases. In the event of a breach of the commercial appearance of the goods, the Supplier shall
be entitled, at its discretion, to refuse to accept a withdrawal from the contract or to charge the
Consumer the cost of restoring the goods to a merchantable condition.
(12) In the event of exercise of the right of withdrawal under this Article, it shall be deemed that
the Consumer has also exercised the right of withdrawal in respect of a bonus
the content belonging to the goods, including but not limited to
goods given to the consumer as gifts and/or at reduced prices (promotional) in respect of other goods purchased subject to the exercised right to
withdrawal. In the event that a consumer exercises his right of withdrawal from a good and
wants to keep another one that was provided to him as a gift and/or with
a reduced price, the consumer shall be liable for the full price of the good he wants to
to keep according to the Supplier's price list.
Art. 17. (1) The delivery period of the goods shall be determined for each good separately
upon conclusion of the contract with the consumer via the Supplier's website in
Amusea platform.
(2) If the User and the Supplier on the Amusea platform are not
set a delivery period, the delivery period of the goods shall be 3 calendar days,
from the date following the dispatch of the User's order to
Supplier via the Supplier's website on the Amusea platform.
(3) If the Supplier on the Amusea platform cannot fulfil the contract
due to the fact that the ordered goods are not available, he shall notify the
the User and refund the amounts paid by the User.
Art. 18. The Supplier on the Amusea platform undertakes to comply with all
the requirements laid down in the Bulgarian legislation concerning labelling,
advertising and sale of goods.
Art. 19. Orders may only be placed by users who have accepted the General Terms and Conditions.
1. The user receives in the shopping process information from the Site about
the availability of the goods. An unavailable item is marked as such.
2. Available items can be added to the basket and paid for with
one of the available payment methods.
VIII. PERFORMANCE OF THE CONTRACT
Art. 19. (1) The supplier on the Amusea platform may arrange for the delivery and
delivery of the goods to the User by the appropriate courier in the
the term specified in the conclusion of the contract.
(2) If the time limit referred to in par. 1 is not expressly agreed between the parties at the conclusion of the
contract, the Supplier shall arrange for delivery and handover within a reasonable time.
Art. 20. (1) The user must inspect the goods at the time of delivery and
handover and if it does not meet the requirements must notify the
Supplier on the Amusea platform.
(2) If the User fails to notify the Supplier on the Amusea platform in accordance with par.
(1), the goods shall be deemed to be approved as compliant, except for
hidden defects.
Art. 21. The Supplier on the Amusea platform shall have no obligation to provide
the necessary service for the goods.
Art. 22. For the cases not covered by this section, the rules of commercial
sale set out in the Commercial Act and the Consumer Protection Act.
IX. PROTECTION OF PERSONAL DATA
Art. 23. (1) The provider on the Amusea platform shall take measures to protect the
User's personal data in accordance with the Personal Data Protection Act and
General Data Protection Regulation.
(2) For reasons of security of Users' personal data,
Provider on the Amusea Platform will only send data to an e-mail address,
which was indicated by the Users at the time of registration.
(3) The provider on the Amusea platform is entitled to store data in
User's terminal communication device, unless the latter expressly
expresses his/her disagreement to this.
(4) The User or User agrees that the Provider on the platform
Amusea has the right to send at any time electronic messages to
User or User, including a newsletter or offers to
purchase of goods, as long as the User or User's registration on
Provider's e-shop on the Amusea Platform.
(5) The User or User agrees that the Supplier on the platform
Amusea has the right to collect, store and process data concerning the User
or the User when using the Supplier's e-shop in
Amusea platform.
Art. 24. At any time, the Supplier on the Amusea platform is entitled to
require the User to identify himself and to authenticate the
any of the circumstances and personal details declared at the time of registration
data.
Х. AMENDMENT AND ACCESS TO THE TERMS AND CONDITIONS
Art. 25. (1) These General Terms and Conditions may be amended by the Provider,
The latter reserves the right to modify the "General Terms and Conditions" without
notice by publishing the new "General Terms and Conditions" on its Site.
(2) The Supplier on the Amusea Platform and the User agree that any
addition to or modification of these Terms and Conditions shall be effective as against
User in one of the following cases:
(A) after express notification by the Provider on the Amusea Platform and if
the User does not state within the 14 days provided that he rejects them; or
B) after their publication on the Provider's website on the Amusea platform and if
the User does not declare within 14 days of their publication that it rejects them;
C) with the User's express acceptance of it through his account on the
Supplier's use of the Amusea platform.
(3) The User agrees that all statements made by the Supplier on the platform
Amusea in relation to the amendment of these terms and conditions will be sent to
the e-mail address provided by the User upon registration.
The User agrees that e-mails sent pursuant to this
Article need not be signed with an electronic signature in order to have
be effective against him/her.
Art. 26. The Provider publishes these General Conditions at www.amusea.eu
together with any additions and amendments thereto.
XI. TERMINATION
Art. 27. These General Terms and Conditions and the User's contract with the Provider in
Amusea platform are terminated in the following cases:
1. In the event of termination and liquidation or declaration of
In the event of dissolution or bankruptcy of one of the parties to the contract;
2. By mutual agreement of the parties in writing;
3. In case of objective impossibility of either of the parties to the contract to
to perform its obligations;
4. In case of seizure or sealing of the equipment by state authorities;
5. In case of cancellation of the User's registration on the platform
Amusea. In this case, the concluded but unfulfilled purchase contracts
sale shall remain valid and enforceable.
Art. 28. The Supplier shall be entitled at its own discretion, without giving notice
and without compensation, to terminate the contract unilaterally if
the User is found to be using the Amusea Platform in breach of
these General Terms and Conditions, the legislation in the Republic of Bulgaria,
generally accepted moral standards or generally accepted rules and practices in
e-commerce.
XII. ACCOUNTABILITY
Art. 29. The User undertakes to indemnify and hold harmless
the providers on the Amusea platform and the Supplier in the event of legal claims and other
claims of third parties (whether or not justified) for all
damages and costs (including attorneys' fees and court costs),
arising out of or in connection with (1) any failure to perform any of the obligations under
this agreement, (2) infringement of any copyright, production, broadcast or
other intellectual or industrial property rights, (3)
improper assignment to others of rights granted to
User for the term and subject to the conditions of this Agreement, and (4) misrepresenting
the presence or absence of the capacity of consumer within the meaning of the
consumer protection.
Art. 30. The Supplier shall not be liable in the event of force majeure,
accidental events, Internet problems, technical or other objective
reasons, including orders of the competent state authorities.
Art. 31. (1) The Provider shall not be liable for any damage caused by the User
to third parties.
(2) the provider shall not be liable for pecuniary or non-pecuniary damage,
loss of profit or damage caused by
The user in the process of using or not using the Apostille and concluding
purchase and sale agreements with the supplier.
(3) the provider shall not be liable for the time during which the platform is not
it was accessed by force majeure.
(4) the provider shall not be liable for damages from comments, opinions and
posts under Products, news and articles in the platform
Art. 32. (1) the provider shall not be liable in case of overcoming
security of technical equipment and the loss of
information, dissemination of information, access to information,
restriction of access to information and other similar consequences.
(2) the provider shall not be liable in case of conclusion of a contract for
purchase and sale, provision of access to information, loss or change
data arising from the false identification of a third party who
present to the user if it can be judged from the circumstances that this person is
The user.
XIII. OTHER CONDITIONS
Art. 33. (1) the user and the provider in the platform Apostille undertake to
protect each other's rights and legitimate interests, and
trade secrets that have become known to them in the course of implementation
the contract and these general conditions.
(2) the user and the provider shall be obliged during and after the expiration of the
the period of the contract not to make public written or oral
correspondence between them. Public domain can be considered
publication of correspondence in print and electronic media, internet
forums, personal or public websites, etc.
Art. 34. In case of conflict between these general terms and conditions in
a special contract between the provider in the platform and the user, with
the provisions of the special contract shall apply.
Art. 35. The possible invalidity of any of the provisions of these general
the terms will not invalidate the entire contract.
Art. 36. For the outstanding issues in this agreement, related to the implementation and
the interpretation of this Agreement shall apply the laws of the Republic of Bulgaria.
Art. 37. These general terms and Conditions shall enter into force for all users from the date
their publication on the provider's website.